The latest sci-fi would have you believe that machine vs. human is the ultimate war. In fact, many lament the ways in which AI lacks a deeper understanding of language, and yet, many can also see limitations in human interactions. Both man and the mechanical beast that serves it are imperfect, it seems. The Need for Human Connection Traditional customer service, such as call centers, have 29.4% of the world’s global market. In-house employees handle complaints by phone and email, using communication scripts when talking to customers. They are trained in effective communication, usually with strong verbal and written communication…
Will AI Chatbots Replace Human Customer Service?
