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June 28, 2022
Finance Technologies

TSB COO: It’s easy to throw the rock at us and say ‘this guy crashed in 2018’

In 2018, part-UK high street bank, part-banking challenger TSB left 1.9 million of its customers out in the cold, unable to access their accounts for weeks. The critical downtime followed a botched core banking replacement which cost the bank more than £350 million in customer compensation and other expenses. It also led to a string of senior departures. TSB’s COO, Suresh Viswanathan Then in 2019 it hired Suresh Viswanathan, Barclay’s UK chief operating officer at the time. He formed part of the bank’s bid to come back from the incident, “It’s very easy to throw the rock at TSB and say, ‘these…
TSB COO: It’s easy to throw the rock at us and say ‘this guy crashed in 2018’

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