Nearly 90 percent of organisations say their success depends on empowering frontline employees to make decisions in real, but only 7 percent offer people the tools they need, according to a new report from Harvard Business Review Analytic Services, sponsored by ThoughtSpot. The report, The New Decision Makers: Equipping Frontline Workers For Success, analyses the sentiments of 464 business executives from 16 industry sectors in North America, Europe and Asia Pacific. Only one-fifth of organisations say they currently have a truly empowered and digitally equipped workforce while 86 percent agree their frontline workers need better technology and more insight to…
Organisations think empowering people is the route to success (but only a few act)
Organisations think empowering people is the route to success (but only a few act)
