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May 24, 2022
Big Data

How Can Voice Analytics Software Help Improve Call Centre Customer Experience?

With more and more businesses interacting digitally with their customers, there is an ever-increasing stream of customer interaction data available for analysis. Machine learning and Artificial Intelligence is being applied to analyse this data at scale- as a result we are seeing a greater automation of business-customer interactions, while the role of human customer service representatives is being reduced. For the modern customer,  quality and timely service has become the basic expectation. However,  businesses that go one step further and provide an extraordinary customer experience have the potential to stand out amidst an increasingly saturated marketplace. Voice analytics software is helping…
How Can Voice Analytics Software Help Improve Call Centre Customer Experience?

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