It is well-known that the pandemic has been a catalyst for digital transformation, forcing companies to re-evaluate how they do business. However, as fraud surges 40% this year, according to the Organised Crime and Corruption Reporting Project, amidst an unprecedented transition to online shopping – financial services are far from reaching a “new normal”. Financial services are far from reaching a “new normal”. Firms must start building on the lessons learned during the initial crisis if they are to survive the second wave, meaning customer experience and fraud should be working hand in hand right now for banking leaders. As…
Banks and bad actors: the race to digitally adapt
Banks and bad actors: the race to digitally adapt
